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Customer Help

Customer Help

Our amazing and helpful team is always here to assist.

Common purchase queries answered

Orders and Shipping

Orders will normally be dispatched within 3-5 days. Special orders may take longer. please spoecify if next day delivery is required.

Please click on Account and follow instructions.

Delivery address will be asked for in the checkout process.

Where applicable, tracking information will be provided at point of dispatch.

No credit card information will be stored.

Yes, VAT is added at checkout. VAT invoices will be provided.

We currently only dispatch items to the UK.

If all the items are in stock onl one package will be sent. If we have to order your items, they will be sent straight out from our suppliers to save a little time.

If you need to swap an item

Returns and Exchanges

Our returns policy in at the bottom of the website.

This may happen from time to time. Please give is a call on 0800 015 0295.

Please give us a call on 0800 015 0295 to arrange a replacement.

Please contact us on 0800 015 0295. As details may change order to order.

Product support can be gained from either Pool Media or the manufacturer of your item.

Let us know on 0800 015 0295 as soon as possible.

Order can be cancelled if the item(s) have not been dispatched. Please give us a call on 03303 320 586 with any issues you are having.